Subscriber Online Exchange Form

Please fill out all fields below to initiate your online exchange.

All exchange requests must be completed by noon on the business day prior to the performance. If you have any questions or need assistance, please call the Box Office at 617-482-6661 or email boxoffice@celebrityseries.org.

How to use this form:

Fill out all personal information with the most up to date phone and email
Select the show you are exchanging from the drop down menu
Select the show you would like to exchange into (if you don’t know, that’s fine too! You can select to keep the credit on your account for another performance this season, or put the balance towards a tax-deductible donation)
Let us know how to contact you for payment of any remaining balance (we cannot seat you in the new performance until we have the order paid in full, so let us know which way is most convenient for you)
Upload an image of your voided tickets (if you selected to have your tickets emailed, please upload your original order confirmation)
Let us know where you would like to be seated, or if there is a price range you would like to sit in (i.e. “Similar seats to what we had before” or “Put me in a price zone where I don’t have a difference in price”)
That’s it! A representative will review your order and reach out with any questions, but most exchanges will be completed within 1-2 business days. You will get a confirmation email from a representative once your exchange is complete.

The ability to exchange is a subscriber-only benefit. Requests from non-subscribers will not be accommodated.

* = required field

Subscriber Name *

First

Last

Subscriber Phone Number *

###

####

Subscriber Email Address *

Subscriber ID (if known)

Performance I am exchanging out of: (Please note: if you do not see your performance listed, the deadline to exchange may have passed. Please call the Box Office at 617-482-6661 if you have any questions.) *

Performance I am exchanging into: (Please note: if you do not see your performance listed, it may be unavailable at this time. Please call the Box Office at 617-482-6661 to discuss seating options and availability.) *

Because ticket prices vary by performance, you will be required to pay any remaining balance on your order before it is completed. How would you like us to contact you for payment? *

Phone

In order to exchange, we will need to receive an image of your original voided tickets. Simply write "VOID" on the front of each ticket and upload an image below (if you selected to have your tickets emailed, please upload a photo of your original order confirmation): *

If possible, you will be seated in the same section and price zone as your original tickets. If you have any specific seating requests, please list them below:

Please acknowledge below that you understand our exchange procedures: *

I understand that my exchange is not complete until I receive confirmation from the box office.

I understand that my exchange is not complete until I pay off any remaining balance.

Subscriber Exchange Request Form

How to use this form:

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